OBJECTIVES OF THE WARRANTY

  • No questions and no problems.
  • As simple as possible.
  • An investment with zero risks.
  • Satisfaction guaranteed.

satisfaction guarantee


No questions, no problems.

We make it simple, when you receive the part and it does not meet your expectations, you can contact our team and within a period of no more than 15 days we resolve your problems.

OUR MAIN OBJECTIVE IS TO REACH YOUR TOTAL AND ABSOLUTE SATISFACTION.

Upon receiving a product that was purchased and paid for on our site and you find that it is not as described, you can contact us at – info@glassbijoux.com – and we will process your request for refund or return of the item as soon as possible .

We reserve the right to substitute an item of equal or greater value in case we no longer have in stock what you purchased.

WE CAN ALLOW THIS, BECAUSE WE ARE FULLY CONVINCED OF THE QUALITY OF OUR SERVICE.

Warranty scope

All products are guaranteed for returns and refunds, any product purchased through our site is protected if the items you received are not as described.

The following situations are not included

1. An item you claim is not how it is described, but the seller can prove that it is.

2. The articles are as described, but you no longer want them (in this case, you can agree with the personal technician who stays on the request to reach an agreement that guarantees your satisfaction).

Guaranteed protection period

You can make your framed refund request within 15 business days after your order has been dispatched, you can do so by opening a dispute via email – info@glassbijoux.com

In any case, GlassBijoux will assume the return shipping costs if the case is favorable to the customer, otherwise, the customer assumes the shipping costs.

If you agreed with technical support staff to return your item, you should also verify the return terms. If the seller pays the return shipping fee, please be sure to accept the shipping method and how the seller returns the shipping fee to you.

ALL PRODUCTS AT WAYOYO.ORG, ARE INSURED TO BE DELIVERED WITHIN 60 DAYS (90 DAYS FOR DELIVERIES IN RUSSIA, 120 DAYS FOR DELIVERIES IN BRAZIL).

Full refunds are not available under the following circumstances:

1. Your order was not delivered due to a factor under your control and responsibility, for example: the misea delivery address.

2. Your order was not delivered due to exceptional circumstances beyond Wayoyo’s control. Org, for example: unauthorized by customs, delayed by a natural disaster, others.

3. Other exceptional circumstances beyond the control of GlassBijoux.com.

On each product page, you can find the estimated days for the shipment and delivery of an order, it will be made in a period of time between 24 hours, from the time GlassBijoux send the product.

If you have purchased something from GlassBijoux.com, but did not receive it within the guaranteed delivery time, you can get a full refund.

At no time do we want your rights as a consumer to be affected, on the contrary,

WE WANT A RETURN TO BE

AS SIMPLE AS POSSIBLE

If you are not completely satisfied with your purchase, you can return it to us within 30 calendar days after receiving the order. The possibility of canceling your order at any time within the established period is guaranteed.

To make a return you must follow the procedure detailed below:

1.- Access the customer account and complete the Return Request form. Fill in the information you request. If you wish, request the reasons for the return, to improve our service (optional).
2.- After making the request, we will send you a label to speed up the shipping process, with our postal information. You will have to choose the transport method that best suits your needs.

The product is ready for its original package and both are in perfect condition. The product cannot have been used beyond a mere verification of correct operation.

For the return to be accepted, it is essential:

  • That the piece is in perfect state of commercialization, that it has not been used and that there have been no remains of possible assembly.
  • That the piece is returned with its original packaging, intact, without marks, stickers, others.
  • That the set is placed in a cardboard box for its return (make sure that the packaging of the pieces is tight for shipping)

Before making the debt repayment we will analyze the conditions of the product as a whole. If we find that the product has not been returned in the proper conditions for resale, we reserve the right to return the product and therefore refund the amount.

In the event that a product comes with a manufacturing defect, GlassBijoux assumes the full cost of the return.

It is recommended to keep the supplier of the transport company with the same return guarantee, since Wayoyo is not responsible for the change of box during the return transport of the package. In case of requesting a debt claim during the transport of a returned merchandise, this must be made to the corresponding logistics company.

In any case, the conversion rate is below 1% of our orders, this means that there is no problem with the resolution of these details, so you can be completely sure of receiving the total satisfaction of our team.

GlassBijoux.com –